Frequently Asked Questions ✨

Frequently Asked Questions ✨

Services

  • Nope! But they are highly recommended for the comfort and safety of all parties.

    I do require a complimentary consult prior to Overnight Pet Sitting to get to know each other. Unfortunately, overnight pet sitting has been suspended indefinitely.

    If you’d like to do a consult for any other service, or just have some questions, you can book that here! I’d love to chat.

    I'll want to learn all about your pet(s), including: 

    • Their daily routine for meals, walks, medications, and playtime. 

    • Their unique personality and any behavioral quirks (e.g., leash pulling, separation anxiety, resource guarding, specific fears). 

    • Their comfort level around new people, children, or other animals we might encounter. 

    • Any existing training commands or protocols you use. While I am not a certified trainer, I am more than happy to help reinforce your current training and maintain consistency.

  • We require booking at least 24 hours in advance for pet visits or dog walks. These appointments are usually much more plentiful, so they are easier to book hastily.

    Overnight pet sitting requires booking at least one week in advance, however as a one-woman-show currently this service gets booked out quickly (ESPECIALLY for holidays). The earlier the better, but I’d recommend booking ~one month out. Unfortunately, overnight pet sitting is unavailable for the foreseeable future.

  • I do! I love all creatures. I have experience in caring for horses, goats, chickens, and other birds. I am happy to care for small mammals (like bunnies, guinea pigs, ferrets, etc), reptiles, and even farm animals (like cows, donkeys, etc)! You can contact us here if you have questions about care for less traditional pets.

  • Once booked, we require each new client complete a New Client Information Form, Veterinary Release form, and corresponding Service Agreement. We will share these links with you upon booking.

  • Absolutely! Each service will include a text update as well as at least one photo.

  • Pet Visits

    I am available for pet visits as early as 7am up until 10pm. If a pet visit is needed outside of those hours, I will certainly try to accommodate. Please reach out so we can discuss further.

    Dog Walks

    I offer Dog Walks between 8am and 5pm.

    While slight rescheduling within the time block may be necessary to accommodate travel, my arrival is guaranteed within a three-hour window of when you booked. I do my best to stick to the times windows below:

    • Morning: 8am - 11am

    • Noon: 11am - 2pm

    • Afternoon/Evening: 2pm - 5pm

    If you require a specific time I will do my best to oblige, but please let me know as soon as possible.

    Overnight Pet Sitting
    (UNAVAILABLE UNTIL FURTHER NOTICE)

    Overnight Pet Sitting guarantees I will be at your home for evening and morning routines. It is possible to add midday check-ins to ensure your pets (as well as any others I’m caring for simultaneously) get excellent quality of care. While Overnight Pet Sitting does include potty breaks, it is also possible to add 30 Minute Structured Walks if your pup(s) would enjoy them!

  • My primary location is the Duke Park neighborhood of Durham, however I serve anywhere within a 25 mi radius including wider Durham, Raleigh, and Chapel Hill.

    However, areas beyond a 10 mile radius of the Duke Park neighborhood are subject to a small fee to cover gas and additional travel time. Those fees are:

    • 15 mile radius: $5 per visit

    • 20 mile radius: $10 per visit

    • 25 mile radius: $15 per visit

    A map of this service area is available on our Service Overview page.

  • They are relatively standard and cover things like service commitments, payment terms, property/key handling, emergencies, veterinary releases, and liability. You can read them more in depth below.

    Pet Visits

    Dog Walks

    Overnight Pet Sitting

    I do also require a Veterinary Release form to ensure, in the worst cast scenario, we are aligned on care for your pet. You can review that form here. 

Rates & Payment

  • Pet Visits start at $17 for an express 15 minute visit.

    Dog Walks start at $30 for a 30 minute walk.

    Overnight Pet Sitting is unavailable for the foreseeable future. If it does return, the starting cost will increase.

    Add-ons are available for each of these services. You can read more about those in the next FAQ.

    For a full price list, click here.

  • Add-ons are additional costs related to each service.
    For example, a puppy requires much more attention and guidance than an older dog. Therefore there is an additional charge for visiting, walking, and/or overnight sitting for a puppy under one year old.

    Pet Visits
    starts @ $17/visit

    • Additional time (up to 2 hours): $15 per additional 30 minutes

    • Additional time (2-6 hours): $10 per additional 30 min

    • Additional dogs: $10 per additional pet per 30 min

    • Additional cats/small animals: $5 per additional pet per 30 min

    • Puppies under one year old: $5 per puppy per 30 min

    Dog Walking
    starts @ $30/walk

    • Additional time: $25 for additional 30 minutes

    • Additional dog: $15 per additional dog per 30 min

    • Puppies under one year old: $5 per puppy per 30 min

    Overnight Pet Sitting
    UNAVAILABLE UNTIL FURTHER NOTICE

    • Additional dogs: $30 per dog per night

    • Additional cats/small pets: $20 per cat/small pet per night.
      * Applies to cats, caged pocket pets, or fish. For exotic animals, birds, or livestock, please contact us for a custom quote.

    • Puppies under one year old: $10 per puppy per night

    • 30 minute structured walk: $20 each

    • 30 minute midday check-in: $15 each

      Nightly rates cover evening and morning routines + potty breaks. If you have a pet who requires a bit more attention, we are able to check in frequently dependent on availability. This means we will leave for other client obligations, personal reasons, or errands.
      Please let us know ASAP if your pet requires more constant care and we will do our best to accommodate.

    • Late check-out on final day
      2-8 additional hours: 50% of base rate
      8+ additional hours: 100% of base rate

      Nightly rates are based on a 24 hour time period from arrival to departure times. Late check-out rates may apply if the end time on the final day of the stay is more than 2 hours later than the start time on the first day of the stay.

    For a full price list, click here.

  • Yes! They need to be booked directly, so email erin@makingfetchhappen.coif interested.

    Subscription options

    • Walks 2x/wk $235/mo

    • Walks 3x/wk $350/mo

    • Walks 4x/wk $430/mo

    • Visits 2x/wk $160/mo

    • Visits 3x/wk $235/mo

    • Visits 4x/wk $310/mo

    The small print

    • Billing & Prepayment All subscriptions require payment in full on the 1st of each month to receive the discounted rate. Services are prepaid.

    • Included Visits Your flat rate covers the visits scheduled weekly. We use a 52-week annual average, so your price is fixed, even during "long months" where you receive 5 weeks of visits instead of 4 (these are considered bonus visits at no extra charge).

    • Add-ons & Extras Surcharges (like Puppy Fees or Holiday rates) are not discounted and are added to the monthly rate at their full price. Any visits added outside your regular scheduled days are billed separately at the standard discounted per-visit rate.

    • Cancellation/Pausing There are no long term commitments, however we require 15 days' written notice to change or cancel your subscription. Notification must be received by the 15th of the current month to stop billing for the next month.

    For a full price list, click here.

  • We have those too! Again, these are booked directly so email erin@makingfetchhappen.co if interested.

    For dog walks

    • 5-Pack $142

    • 10-Pack $280

    • 20-Pack $550 *only applicable to Mon-Fri appointments.

    For visits

    • 10-Pack $190

    • 15-Pack $282

    • 20-Pack $374 *only applicable to Mon-Fri appointments.

    The small print

    • Expiration All credits/visits must be used within 60 days from the date of purchase.

    • Non-Refundable Bundles are purchased at a discounted rate and are non-refundable. There are no refunds for any unused, expired, or cancelled credits.

    • Add-ons & Surcharges Any applicable surcharges (e.g., Puppy Fees, Holiday rates) are charged separately when the visit is booked.

    • Scheduling Bundles are subject to standard scheduling availability. Booking the visit confirms the slot and deducts one credit.

    For a full price list, click here.

  • For online bookings (visits or dog walks)

    We require a 50% deposit upon booking that is collected when you make an appointment. The remaining balance is due on the date the service begins.

    The card used to pay the deposit will be automatically charged for the remaining balance on the date the service begins. If you need to update payment details, or if you’d like to pay for the service in full prior to the due date, you can click the “Pay For Appointment” button in the confirmation and reminder emails OR reach out to erin@makingfetchhappen.co.

    For subscriptions

    All subscriptions require payment in full on the 1st of each month to receive the discounted rate. Services are prepaid and billed via invoice to your email.

    For packages

    We require full payment 24 hours prior to the date the service begins. These bookings are billed via invoice to your email upon scheduling.

    For overnight pet sitting
    UNAVAILABLE UNTIL FURTHER NOTICE

    We require a deposit for 50% of the full cost to hold the dates. Full payment is due 24 hours prior to the date the service begins. These bookings are billed via invoice to your email upon scheduling.

  • Pet Visits & Dog Walking

    • You are able to cancel or reschedule via the website up to 12 hrs ahead of the scheduled appointment.

    • HOWEVER, a full refund is available only if cancelled by 24 hours before the service begins.

    • If cancelled later than 24 hours before the service begins, you forfeit the 50% deposit paid at the time of the appointment.

    • If cancelled later than 12 hours before the service begins, you forfeit the full cost.

    Subscriptions

    • There are no long term commitments, however we require 15 days' written notice to change or cancel your subscription.

    • Notification must be received by the 15th of the current month to stop billing for the next month.

    • Reschedules are allowed based on availability within the subscription month.

    • Vacation coming up? You are able to "pause" your subscription for 1 week per 6 months without paying, as long we have 15 days' notice. 

    Packages

    • Packages are purchased at a discounted rate and are therefore non-refundable.

    • There are no refunds for any unused, expired, or cancelled credits.

    • Reschedules are allowed based on availability within the 60 day window.

    Overnight Pet Sitting
    UNAVAILABLE UNTIL FURTHER NOTICE

    • You are able to cancel or reschedule via the website up to 3 days (72 hours) ahead of the scheduled appointment.

    • A full refund is available if cancelled 3 days (72 hours) before 7pm the day the service begins.

    • If cancelled later than 3 days (72 hours) before 7pm the day the service begins, you forfeit your deposit for the following 6 calendar days. A refund of your deposit for any additional days will be issued.

    • That’s confusing, so here are examples — you find out you can’t make your trip 48 hours prior to the start of your booking and have to cancel. The deposit for your first 4 days will forfeit with the remaining refunded.
      If you have to cancel 47 hours prior to the start of your booking, the deposit for the first 5 days will be forfeit with any remaining refunded, and so on.

  • Tipping is an option, and while it is never expected it is always appreciated!

    You can tip when booking online or after the service via Venmo.

Surcharges & Fees

  • We currently serve any location within a 10 mile radius of Duke Park at no additional charge. We are able to service wider areas for a small fee that covers travel time & gas.

    • 15 mile radius
      $5 per visit additional fee

    • 20 mile radius
      $10 per visit additional fee

    • 25 mile radius
      $15 per visit additional fee

    A map of the service area radii is available on the Services page of our site.

  • The following dates are considered holidays and therefore subject to a 25% rate increase on the primary service.
    ie: Pet Visits start at $25 and Dog Walks start at $37.50.

    • Sep 4-7, 2026 * I am unavailable these dates.

    • Jan 15–18, 2027

    • Feb 12–15, 2027

    • May 28–31, 2027

    • Jun 18–20, 2027

    • Jul 2–5, 2027

    • Sep 3–6, 2027

    Major holidays (Thanksgiving and Christmas) are subject to a 50% rate increase on the primary service.
    ie: Pet Visits start at $30 and Dog Walks start at $45.

    • Nov 26-29, 2026 * I am unavailable these dates.

    • Dec 24, 2026 - Jan 3, 2027

    PLEASE NOTE: I try to keep this up to date when I’m unavailable, but that doesn’t always work. The online booking system is the most up to date. I am working on curating a list of referrals in the chance that I am already booked and/or out of town.

  • Good news — only for weekend bookings!

    If a pet visit or dog walk appointment is requested for a Saturday or Sunday with less than 5 days notice, a $10 flat fee will be added.

Etc.

  • Yes! I have experience administering oral medications with my own (very picky) pup as well as administering injected medications.

  • I am currently going through the process of becoming certified in Dog and Cat First Aid & CPR via Arden Moore’s Pro Pet 4 U course so I can be a reliable first line of defense.

    I also gather as much information as I can from the client ahead of time in anticipation of the worst case scenario with the hopes we never need to cross that bridge.

    In my New Client Information Form, I ask each client for their:

    • vet information

    • preferred emergency vet nearby

    • emergency contacts (including a nearby inclement weather contact)

    In my Veterinary Release form, I ask each client for their authorization in case of emergency to:

    • transport your pet(s) to the vet

    • If you are not reachable:

      • approve any treatment using my best judgement with input from attending veterinarian EXCLUDING euthanasia

      • if that doesn’t suit you, you are instead asked to provide the maximum dollar amount of care I am allowed to approve

      • election of how to handle life-sustaining treatment should the attending veterinarian designate the pet’s condition as terminal or inhumanely suffering

    TL;DR - My priority is keeping your pet safe. In some cases, this may mean I am unable to contact you prior to leaving for the vet. However, you have my word I will reach out as soon as it’s safe to do so. From there, we will discuss next steps as these are often case-by-case.

  • In the New Client Information Form, I ask for an inclement weather emergency contact who lives within a mile of your home. This is only to be used if I am stranded somewhere and unable to get to your home.

  • Yes! I am insured through Pet Sitters Associates.

  • Yes! I have a few contacts I recommend. In the case that I’m unable to help on the date/dates you’re looking for, I can put you in touch with them.